I serve as the technical lead for a portfolio of more than 35 enterprise clients, across a diverse set of industries including fashion, ticketing, and electronics. I lead these merchant partners through the front and back-end implementation of Klarna into their payments ecosystems, using our REST APIs, Javascript libraries, webhooks, and logging systems. I work closely with business development and product to find and fix gaps in our product suite and to understand how to better support the payments needs of Klarna's partners, to drive increased conversion and revenue.
I specialized in pre-sales support for LiveRamp's Safe Haven product. I lead product demos, discovery sessions, and technical discussions with executive-level stakeholders, educating them on Safe Haven's value proposition in the identity space. I supported sales reps and dedicated sales engineering resources in pitching Safe Haven to their existing customer base as well as to net-new prospects.
I specialized in pre-sales support for LiveRamp's Safe Haven product. I lead product demos, discovery sessions, and technical discussions with executive-level stakeholders, educating them on Safe Haven's value proposition in the identity space. I supported sales reps and dedicated sales engineering resources in pitching Safe Haven to their existing customer base as well as to net-new prospects.
I was the lead Sales Engineer for Roku's independent sales agency team, supporting sales reps as they pitched the new OneView ad platform. I introduced prospects to tthe combined Roku+ dataxu identity graph, connecting their ad campaigns to measurable outcomes.
Sales Engineer, BloomNation, February 2018-October 2019
After being promoted to Sales Engineer, I wore many hats in this role: hands-on management of the DNS records for more than 2,000 small business, training of our sales and support teams, handling special assignments and escalations from the COO, and providing ad-hoc reporting and analysis for Sales, Sales Ops, and Support.
"Bug-Finder in Chief": I investigated, documented, and escalated bugs in the BloomNtaion platform. I also served as the bridge between our technical teams (product and engineering) and our client-facing teams (sales and support) to understand our end-users needs and help define the product roadmap. I also acted as our Salesforce adminstrator.
Front and back-end developer, building websites based on design team's layouts. I also functioned as project manager for the design team.
Promoted to Strategic Account Manager. I managed $21 million in account revenue in the East Coast and Southeast marketplaces, and handled life cycle management for 20 - 35 merchants per week from deal prep to successful implementation of their online campaign. I was the subject matter expert on our backend merchant portal for the Account Management team.